Get in Touch With Us
Got a question about a no-deposit free spins offer, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach the team behind Best Online Casinos and what you can expect once you do.
How to Reach the Team
Email is the best way to get in touch. We read every message that comes in and aim to reply within two working days, longer during particularly busy stretches. Reach us at [email protected].
A quick note on what your message is about helps us route it to the right person faster — whether that's a factual query, a correction, or something else entirely.
What We Can Help With
- Questions about free spins and bonus offers — If wagering requirements, expiry dates, or maximum withdrawal limits on a promotion mentioned on this site aren't clear, ask us to explain how it's structured. We won't confirm terms on a casino's behalf, but we can point you to where to check them.
- Corrections — Bonus terms, editorial ratings, and offer details change. If something looks out of date, tell us and we'll look into it.
- Content suggestions — If there's a topic around online casinos, payment methods, or state-by-state availability you'd like us to cover, we're open to hearing it.
- Partnership or editorial enquiries — If you represent a licensed casino brand or an industry publication and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone close to you, say so in your message. We'll point you towards state and national support resources rather than trying to handle this ourselves.
What This Site Can and Can't Do for You
We're an independent comparison and review resource covering online casinos available to US residents, including how free spins and welcome bonuses work, licensing basics, and payment options. We don't process deposits, withdrawals, or account verification — those requests need to go directly to the casino in question through its own support channels. If you're having trouble with a specific site, contact that operator first; we can help you understand general terms, but we can't intervene in individual account issues.
Likewise, if you're contacting us about a technical problem with this website itself — a broken link, a page that won't load — let us know the page and what happened, and we'll get it looked at.
Before You Ask About a Specific Bonus
A lot of the questions we get relate to free spins and deposit-match offers. A few things worth checking yourself first, since terms vary by casino and can change:
- The wagering requirement attached to the bonus and which games count towards it
- Whether there's a maximum withdrawal cap on winnings from free spins or bonus funds
- The expiry window for claiming or using the offer
- Whether the casino holding the offer is one we cover — see our ranked list above, or the Trusted Non GamStop Casinos UK page if you're comparing options outside the US market
If you've checked and still have a question a casino's own support team hasn't answered clearly, we're happy to try to point you in the right direction.
What Happens After You Send a Message
A real person reads and answers every email — we don't rely on automated replies to close out enquiries. Our usual turnaround is two working days. If your question needs input from someone else on the team, we'll tell you that upfront rather than leave you waiting without explanation.
Keeping This Site Accurate
Editorial ratings, bonus terms, and licensing details get fact-checked periodically, but the gambling industry moves fast and offers change without much notice. Reader feedback is one of the main ways we catch things that have gone stale. If something you read here didn't match what you found on a casino's actual site, we want to know — it helps keep the page useful for the next person who reads it.